In order to provide electronic communications services to its subscribers, PCN holds licences issued by the Independent Communications Authority of South Africa (ICASA).

ICASA requires that all licence-holders comply with, inter alia, the:

1. ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
2. ICASA End-user and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided by PCN to subscribers and potential subscribers.

A copy of the ICASA Code of Conduct Regulations 2008 is available here(http://www.ellipsis.co.za/wp-content/uploads/2008/07/code_of_conduct_regulations_2008.pdf).